General

What is SSVP Ottawa?

The Society of Saint Vincent de Paul is a lay Catholic organization whose mission it is: to serve Christ in the poor with love, respect, justice, hope and joy, and to help shape a more just and compassionate society.

 

Donations

What can I donate?

You can donate money, Food/Goods(We accept everything except for beds, car seats, and medical equipment). or even time by becoming one of our volunteers. You can get more information by checking: "link for page"

 

Where do I drop off my donations?

We dispose of many donations bins around Ottawa where you can drop them off. Check the different locations on our website here: “Add Link”

 

What happens with my donations? Do we only sell it?

Your donations are first sorted, if they are in good conditions, we price them then sell them in our thrift-stores. The money collected from sales will be used to help those in needs.

 

Online Shopping

How do I know when promotions are available?

Seniors get 30% every Monday

Students get 30% Friday

For other discounts, follow our social media accounts to be the first to benefit from our exclusive promotions.

 

Why do I encounter various availability listings on your site?

Titles have different availabilities simply due to their demand, proximity, and availability to one of our SSVP locations. We also source our products from various donations. The availability on products we obtain may vary according on what we receive.

If a title is listed as out of stock or unavailable, it means that it is not currently available or not in stock through our distribution channels. 

 

Why are some titles discounted while others are not?

Our decision to discount products is made internally and based on a number of strategic considerations which can vary over time. As it stands now, we offer discounts on multiple selected titles. However we cannot confirm when, if ever, a title will be discounted or how long a title once discounted will remain so.

 

What is the exchange policy?

All sales are final! No Refund or Exchange requests will be accepted.

 

What is the delivery process?

Unfortunately, we do not offer delivery options at this time. To pick up your order you will need to come in person to our store located in Merivale at the following address: 1620 Merivale Rd, Nepean, ON, K2G 3K3

 

Is the payment secure?

Yes, the payment is completely secure. No information will be recorded on our website and all transactions will be carried out on PAYPAL.

 

How do I change or cancel my order?

 If you have not processed your order, you can create a new one by deleting the items from your cart. If you have already paid, you can contact us by calling: 613-695-7162  or emailing us at ssvp.onlineop@gmail.com

 

Is it possible to place my order by phone? 

In general, orders are placed directly on our online website. If you encounter difficulties, you can contact us at 613-695-7162 who will be happy to assist you or register your order by phone.

 

I can't place my order, what should I do?

If you have a problem placing your order, you can contact us by phone at 613-722-7162 or by email at ssvp.onlineop@gmail.com

 

How to get a receipt when ordering online?

As long as your order is not paid, it will not be processed and you are therefore not committed. Otherwise you will receive a confirmation email or can even consult it by logging into your account and go to "My orders".

What are the prices of your items?

We sell a wide variety of items whose prices vary, starting from $1 and up. The price of a product therefore depends on its dimensions and the options you have chosen.

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